NOTE: Avatar-enabled rides have now been removed from the FulGaz library. As we work towards some exciting new features and big improvements to FulGaz, our Avatar feature has been removed from the app.--------------------------------------

What devices are Avatars available on?

Here you will find most of the answers to your questions. Use the search function to find what you need. 

Knowledge Base and common issues solved

Here you will find the most common FulGaz issues solved. 

Common issues solved 

Can I disable chat? How to switch off chat messaging

How do I set up chat on my device?

I cannot see chat during a ride

WINDOWS: Solving ride video playback issues

Changing between Imperial and Metric units

Changes to workouts on FulGaz

How do I change my password?

My ride did not upload!

FulGaz is not detecting my trainer or sensor (iOS / Apple TV)

Solving ride playback issues

FulGaz Software Updates: Changelog

FulGaz can't find or connect to my heart rate monitor / trainer / sensor

Viewing your ridden rides on World Map view

My speed is incorrect, unrealistic or the resistance isn't changing

Rides have stopped uploading to Strava

Password reset / I can't log in to FulGaz

General FulGaz Questions

FAQ: FulGaz acquisition by ROUVY

FulGaz Passport: An Introduction

Setting your weight in FulGaz

Advanced Settings: Aerodynamic Drag

Clubs on FulGaz: How to use your invite code

Using a second device for Chat

Chat on Apple TV: Using a second device

Introducing FulGaz Chat!

Volume control / Ride audio

How to delete my account

Does FulGaz work with my Wahoo KICKR

Exporting ZWO workouts from TrainingPeaks

Understanding the data on the HUD and bike computer

Is my IRONMAN course available in FulGaz?

Compatible trainers, smart trainers and smart bikes (including WAHOO, Tacx and Elite trainers)

How to take a photo during your ride: Using the screenshot function

Sections: How to use the Ride Trimming feature

How we deliver video content and how to set your preference

How does FulGaz calculate calories burned?

How to update FulGaz

How to save a ride for later and resume again

How do I reset my FulGaz password?

How to: QNAP NAS Configuration

Using the World Map to search for rides

Can I pause my FulGaz ride?

How to enter private group rides

Switching between the HUD and Bike Computer

Creating your own group rides and races

Competition integrity in FulGaz 

Riding with your Virtual Pacing Partner, Bernard

Coming from Zwift? Read This!

Tips on searching FulGaz rides

Why doesn’t my FulGaz speed match my Garmin / Wahoo speed?

Using FulGaz with a classic trainer or speed sensor

I’ve logged out of FulGaz and can’t remember my password!

How to download FulGaz and register your account

Why I can't I turn laps on for my ride?

Power Match: Connecting your power meter AND smart trainer to FulGaz

FulGaz Complete Guide

Adjusting the "feel" of FulGaz: Using Slope Scaling (Trainer Difficulty)

What's the difference between ERG mode and SIM mode?

Adding workouts from TrainingPeaks or TriDot, or uploading custom workouts into FulGaz

If I delete FulGaz, will that also erase my ride history and video downloads?

Got a FulGaz Promo Code? Here's how to use it!

FulGaz Quick Start Guide

Copying videos from a computer to FulGaz

My iPad keeps going flat when it's plugged into a TV

How do I claim my free family membership?

The resistance and/or climbs feel too hard

Understanding Steady Mode, Reactive Mode, and Challenge Mode

Simulate lower gearing on your smart trainer

Saving a ride as a favourite ride

I deleted my Ride History, can I restore it?

Does my ride data save between different devices?

I had a problem, has my ride data been lost?

My rides show up on the wrong day when I upload them

Toughness score

Searching for rides on iPhone and iPad

I want to add my own rides to FulGaz

Can I upload my own video or create rides from a FIT or GPX file?

My trainer is out of sync with the gradients on the screen

The climbs feel too hard

How to get access to the training program and the version of FulGaz you need to run it.

Training Programs

Sync workouts from TriDot

Creating a group workout for your club

Training Glossary

Spoked: Uploading your ZWO workout file to FulGaz

The workout intervals are incorrect (too long or too short)

How to take the Kinglake FTP test - a personal view

Download the 12 Week FTP Program

Download the 12 week Climbing Program

Workouts on FulGaz: Do I need to change gear during the session?

What if my FulGaz FTP is different from my FTP in Zwift, TrainerRoad or outdoors?

Can I add my own workouts?

Data and upload issues

How to connect your Strava account to FulGaz

How to access your ride history

My ride ended and/or did not upload, can I recover the data?

FulGaz Ride History FAQ

Uploading FulGaz rides to Garmin Connect

Since updating my rides have stopped uploading to Strava

Apple TV

I can't see ANY devices on Apple TV

The video keeps pausing or stopping

Streaming to FulGaz via WiFi using MAMP

The Apple TV 2 device limit means I can't see cadence (or heart rate)

Apple TV storage limits

Subscriptions and Payments

Countries we are unable to process subscriptions for

How do I update my card details or billing?

How much does a FulGaz subscription cost?

Pausing your FulGaz monthly membership

How to change your account email address

How to subscribe / purchase a FulGaz subscription

How to cancel your FulGaz subscription

What happens once the free trial expires?

How to add a second user and share your device

How to add a family member to your account for FREE!

How to use your coupon code when purchasing a FulGaz membership

What's the difference between the free trial and the paid version of FulGaz?

Why did my free trial expire?

I've paid for a subscription but it's not showing

Compatible Equipment

Using WHOOP heart rate with FulGaz

Does FulGaz work with my elliptical trainer?

Supported Trainers and Compatible Equipment

Minimum System Requirements

Using Apple Watch for Heart Rate

My Wahoo KICKR BIKE or KICKR CLIMB is not tilting automatically

Can I use my Apple Watch for Heart Rate?

Can I use the Apple TV app on my Smart TV to run FulGaz

Can I connect FulGaz to my Apple Watch / Apple Health?

FulGaz won't load / FulGaz crashes on my older iPad or iPhone

Does FulGaz work with my spin bike?

Can I use FulGaz on my Mac?

Does FulGaz work with BKOOL trainers?

Does FulGaz work with my Wattbike?

Does FulGaz work with Wattbike Atom or Atom X?

Video and Download Questions

Filming rides for FulGaz

Download interrupted: My ride video downloads are stopping or failing

How to find Avatar enabled rides in FulGaz

Ride videos are not downloading or taking too long

Can I change the default video download folder? (Windows & Mac)

I can’t find a ride, a video is missing. Where has it gone?

I get a black screen or crash/freeze when starting a ride. How do I fix it?

Synology NAS Setup and Troubleshooting

How to fix streaming issues or poor quality video

How we deliver FulGaz video content to you

Internet speed requirements for streaming FulGaz rides

Sending your rides to FulGaz

Apple AirPlay: The video or resistance is out of sync

Adjusting ride volume (background audio)

Trainers and Sensors

FulGaz can't find my trainer on Android

My power or heart rate data has "frozen" during a ride

Can I use my ANT+ device with Android?

I can't see any ANT+ devices

Troubleshooting connection issues

What to do if FulGaz can’t find or connect to your Bluetooth devices

How do I get cadence on my Wahoo KICKR or KICKR Core?

FulGaz can't see my trainer, cadence sensor, or heart rate strap

The resistance isn't changing or is out of sync

Real Road Feel for Tacx Neo trainers

My rear tyre spins on the roller

My KICKR (or other trainer) speed is different to the speed in FulGaz

Solving Bluetooth Connection Dropouts

Is FulGaz compatible with the Tacx Satori Smart?

How can we help you?

Help Center

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