Further testing. I can replicate this, but not on all live race / group ride events. The video below shows one that is a group ride using a section of an IRONMAN course.
Charles Kitson
•
Jul 19, 2025
Any news on a fix?
Charles Kitson
•
Apr 22, 2025
Hi Klem,
Do you have any update for this?
I’ve updated to the latest v5.3.11.0 and FulGaz still crashes on start of ANY challenge ride. This means I am unable to complete either the weekly challenge of the Coastal ride challenge which I would like to do.
It may be nothing but when the ride starts it’s showing the HUD but my settings are for the Bike Computer.
What can I do to help you debug this?
Regards
Charlie
Charles Kitson
•
Apr 15, 2025
I tried uninstalling fulgaz and re-installing but same problem persists. This is on ALL challenge rides, I can’t do the coastal explorer either.
PeteInTheEast
•
Apr 13, 2025
I have had the same experience over the past week or so. Have downloaded all Coastal Escape routes (1080p) to an external SSD. Start ride after taking quite a while to connect my Tacx Neo 2T & HRM. Ride opens & lasts for about 1 or 2 seconds before the app (windows 11) crashes totally.
Klem (FulGaz)
Team•
Apr 10, 2025
Further testing: I have replicated this “crash on group ride start” issue on occasion, but not 100% consistently on all group rides or on the same group ride if started multiple times. Will need to gather more data from crash reports on server.
V 5.3.10.0
Klem (FulGaz)
Team•
Apr 2, 2025
I did replicate once or twice, but not 100% of the time.
Mostly the group rides did run as expected. Crash occurred when I did not have a trainer connected. Ride loads correctly, tries to start, but then crashes to desktop. Usually a restart got it rolling correctly.
Does this occur for you if you have your smart trainer connected and are pedalling?
Potentially it could be a server-connection issue with your app not connecting to the server to pull down the group ride info upon start. Try giving both your laptop and home WiFi router a reboot, the test another group ride.
Tested:
Air Force Academy Loop
Bay Bulls to Holyrood
Falkland to Cleish
Blackjack000
•
Jul 7, 2025
Klem I am having the same issue when attempting to ride the French Tour ride 3. I have had this happen in previous challenge tours. FulGaz crashes regardless if I have the ride downloaded or not. I can ride the same route with no issues if I select it as a normal ride outside of the challenge tour. I have also attempted to clear the program cache and updated the ride list.
This request was merged into another request
Comments9
Klem (FulGaz)
May 14, 2025
Further testing. I can replicate this, but not on all live race / group ride events. The video below shows one that is a group ride using a section of an IRONMAN course.
Charles Kitson
Jul 19, 2025
Any news on a fix?
Charles Kitson
Apr 22, 2025
Hi Klem,
Do you have any update for this?
I’ve updated to the latest v5.3.11.0 and FulGaz still crashes on start of ANY challenge ride. This means I am unable to complete either the weekly challenge of the Coastal ride challenge which I would like to do.
I’ve uninstalled, reinstalled, removed .NET runtime, installed Rouvy but nothing works.
It may be nothing but when the ride starts it’s showing the HUD but my settings are for the Bike Computer.
What can I do to help you debug this?
Regards
Charlie
Charles Kitson
Apr 15, 2025
I tried uninstalling fulgaz and re-installing but same problem persists. This is on ALL challenge rides, I can’t do the coastal explorer either.
PeteInTheEast
Apr 13, 2025
I have had the same experience over the past week or so. Have downloaded all Coastal Escape routes (1080p) to an external SSD. Start ride after taking quite a while to connect my Tacx Neo 2T & HRM. Ride opens & lasts for about 1 or 2 seconds before the app (windows 11) crashes totally.
Klem (FulGaz)
Apr 10, 2025
Further testing: I have replicated this “crash on group ride start” issue on occasion, but not 100% consistently on all group rides or on the same group ride if started multiple times. Will need to gather more data from crash reports on server.
V 5.3.10.0
Klem (FulGaz)
Apr 2, 2025
I did replicate once or twice, but not 100% of the time.
Mostly the group rides did run as expected. Crash occurred when I did not have a trainer connected. Ride loads correctly, tries to start, but then crashes to desktop. Usually a restart got it rolling correctly.
Does this occur for you if you have your smart trainer connected and are pedalling?
Potentially it could be a server-connection issue with your app not connecting to the server to pull down the group ride info upon start. Try giving both your laptop and home WiFi router a reboot, the test another group ride.
Tested:
Air Force Academy Loop
Bay Bulls to Holyrood
Falkland to Cleish
Blackjack000
Jul 7, 2025
Klem I am having the same issue when attempting to ride the French Tour ride 3. I have had this happen in previous challenge tours. FulGaz crashes regardless if I have the ride downloaded or not. I can ride the same route with no issues if I select it as a normal ride outside of the challenge tour. I have also attempted to clear the program cache and updated the ride list.