(received via support)
Ride videos downloaded to an external hard drive set as the Additional Folder are not starting. They do display correctly in the Additional Folder row in-app and can be selected to ride, but when starting the ride it is just a black screen with the elevation profile and HUD showing, no video.
NVME external drive connected via USB to iMac (2015) running Monterey
Formatted drive for OSX in APSF format with Guid partition
Speed test on the NVME drive and it could take 8K video fine
