When you purchase a FulGaz monthly or annual subscription, the payment is processed by Paddle (our online payment gateway). The payment information is then sent to our server, before being synced down to your device. This is usually completed within minutes, but may take a couple of hours in busy periods.

If after a few hours your subscription has not updated, or your account showing an expired trial, please first try the following tips:

• Check that your device is connected to the internet
• Reboot your device (power off completely / back on again)
• Restart FulGaz

Lastly, check that you are logged in using the same email and that your email address in FulGaz is spelled correctly. You can check your login email in FulGaz settings -> your account -> your details.

If none of the above gets your subscription validated, please send us a support ticket and we can look into this further for you.

SEND SUPPORT TICKET